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FAQ's

HOW DO I BOOK A CAR OF ORIX?

You can access our website and provide the requested information along with your credit card details. You can also register yourself on our Website/Mobile App. It is mandatory to update your documents (valid driving license, PAN, address proof, and credit card details/payment details) to make a reservation or at the time of registration.

WHAT ALL INFORMATION IS REQUIRED FROM ME TO BOOK A CAR?

You will need to enter:

  • your name
  • mobile number
  • valid email address
  • a valid driving license, in case you are driving. I If vehicle is to be driven by some other person, then his/her driving license is required.
  • PAN
  • Address proof – Aadhar, utility bill, passport etc.
  • Your credit card details in case you are using your credit card for making the payment. If someone else is making the payment, enter the details of the credit card holder.

CAN SOMEONE ELSE MAKE A RESERVATION FOR ME?

Yes, but you need to be present with the required documents to pick up the car at the mentioned pickup location.

CAN SOMEONE ELSE DRIVE FOR ME DURING MY RESERVATION?

Only the person whose KYC documents along with driving license are submitted while making the reservation can drive the vehicle.

IS THERE A MINIMUM BOOKING CHARGE?

The Minimum Booking charge is for a period of 24 hour.

CAN I PREPONE MY TRIP?

If you want to take the car early, please reschedule your booking. The car is subject to availability.

HOW MANY HOURS IN ADVANCE DO I NEED TO MAKE A RESERVATION?

You can book the car minimum 4 hours in advance, depending on the availability of the car.

CAN I MODIFY MY RESERVATION?

Any booking modification requests have to be request for a minimum of 4 hours prior to the rental start time. Requests pertaining to car type and rental start & end times will be serviced subject to availability. Request for switching between 120 Kilometre and Unlimited Kilometre packages will not be entertained once the rental has commenced.

CAN I EXTEND MY RESERVATION?

Extension requests have to be made along with the extension details, a minimum of 4 hours prior to the return time by email on selfdrive@orixindia.com. You can also call us on our helpline number- +91 95 1234 1234. The extension is possible subject to availability of the vehicle. In case of non-availability of the car, a charge of INR 300 over and above the hourly rate (as per your car type) will be charged as extension/modification charges.

In case of Subscription, the extension for the subsequent month (if applicable) has to be informed in written to email ID selfdrive@orixindia.com at least 7 days in advance before the expiry of Subscription. In case Hirer fails to do so, we will consider the extension as a new booking/subscription

A charge of INR 300 over and above the hourly rate (as per your car type) for every hour of delay will be charged as delay charges.

DO I GET ANY BENEFIT OR CONCESSION IF I RETURN THE CAR EARLIER THAN MY SPECIFIED RETURN TIME?

We regret to say that but we do not offer any discounts for early return of the Car Rental.

WHAT IS YOUR CANCELLATION POLICY?

The Hirer can cancel the booking by logging into his/her MyChoize account through the MyChoize website/mobile application. The Hirer may send in the details of the booking he/she is willing to cancel by email on selfdrive@orixindia.com or call us on +91 95 1234 1234.

For daily rentals i.e. rental period of more than 24 hours: If the booking is cancelled more than or equal to 24 hours prior to the scheduled pick up time, a transaction processing fees of Rs. 350/- will be levied; If the booking is cancelled less than 24 hours prior to the scheduled pickup time, cancellation charges levied will be the first days’ rental less discount proportioned across the entire rental duration.

For hourly rentals ie. rental period of less than 24 hours: If the booking is cancelled more than or equal to 24 hours prior to the scheduled pick up time, a transaction processing fees of Rs.350/- will be levied. If the booking is cancelled less than 24 hours prior to the scheduled pick up time, the entire rental amount will be forfeited.

For Subscription bookings, if the booking is cancelled before 24 hours of trip start time, transaction fees of INR 600 will be deducted. If the booking is cancelled within 24 hours of trip start time then INR 4000 will be charged as cancellation fees.

If the Hirer, wishes to cancel the Subscription post the trip start time, the entire Security Deposit will be forfeited. In addition to this, pro-rated rental for the period of utilization will be charged.

GST@ 28% will be applicable on all of the above mentioned cancellation charges.

In case the hirer fails to pick up the car as per the scheduled rental start time without informing the MyChoize team about the same, the incident will be treated as a No-Show resulting in the forfeiture of the rental charges and the security deposit will be refunded.

The cancellation charges will be adjusted from the rental charges and the security deposit paid by the hirer. The remaining of the total amount paid shall be refunded post necessary adjustments within 7-10-working days after cancellation of the booking.

WHAT IF I DO NOT RECEIVE MY SELF DRIVE CAR ON MY SCHEDULE REPORTING TIME?

Please call our helpline number 95 1234 1234 and we will assist you.

WHERE IN INDIA CAN I TRAVEL?

Our cars have an ALL India Permit, so you can drive anywhere in India. (Please avoid bad terrains and terrorism-affected areas)

CAN I DROP THE CAR TO ANY OTHER LOCATION THAN THE PICKUP LOCATION?

1. You must bring the vehicle back to the same place you picked it up from. In case you drop off the car to any other location within the same city of pickup, and you had not mentioned the location beforehand while booking the car, then you will be charged INR 1500, plus the complete hourly rate and the late fees until the vehicle is returned to the correct location.

2. In case the vehicle is dropped outside city limits of the pickup location, the actual cost for transporting the car to the correct location will be charged along with INR 1500, plus the complete hourly rate and the late fees until the vehicle is returned to the correct location.

DO YOU HAVE A 24 * 7 RESERVATION AT ALL YOUR LOCATIONS?

You may book the vehicle at any time of the day either through the website or our contact center. You can pick up/drop off the vehicle at any time from one of our own/virtual locations. However, we do not provide destination pickup/drop off between 23:00 hours to 06:30 hours.

CAN I TAKE A PET ALONG WITH ME?

Some of our guests might be allergic to pets and hence pets will not be allowed in the car. A charge of INR 750 will be levied as penalty if you bring the pets in the car.

HOW DO I END MY RESERVATION?

You will need to return the car with a full tank. ORIX executive will help you complete the post usage checklist and complete the payment process.

IS THERE AN AGREEMENT/DOCUMENT THAT I NEED TO SIGN?

Yes, you will need to sign a short agreement / car checklist when you come to pick up the car.

WHAT IS THE ELIGIBILITY TO HIRE A SELF DRIVE CAR?

The Hirer intending to enter into this Agreement and rent the vehicle on self drive basis should have completed 21 years of age, shall have a driving experience of a minimum of 1 year, and shall submit a valid driving license, voter ID/passport and credit card details to MyChoize.

WHAT TYPE OF DRIVER’S LICENSE IS REQUIRED?

We require an Indian driver's license or an International Driver's Permit (IDP). Our office will verify original license. The licenses must be for a light motor vehicle (car). The customers do NOT need a specific cab license that is associated with a yellow board plate.

WHAT DOCUMENTS DO I NEED TO PRODUCE WHILE PICKING UP A SELF DRIVE CAR?

You need to produce the KYC Documents comprising photo identity, an address proof (such as original Passport/Aadhar card) and a valid Driving License. A Copy of each needs to be submitted while picking up the car.

WILL I BE ALLOWED TO USE A CAR IN CASE I FAIL TO PRODUCE THE ORIGINAL DOCUMENTS AT THE TIME OF PICKUP??

No. You will not be allowed to rent the vehicle in case you fail to produce the original documents at the time of scheduled vehicle pickup. Besides, we reserve the right to forfeit 100% of your rental amount in such a scenario.

WHEN DOES MY BOOKING START?

The booking start time will be the same as selected by you at the time of making the booking.

IN CASE OF 120 KILOMETRE PACKAGE, WHERE DOES THE KILOMETRE COUNT BEGIN FROM AND END AT?

In case of 120 km package, the kilometre count shall begin from your point of car pickup and ends at your point of car drop off. That is, the actual km driven by you will be considered for the usage calculation.

WHAT TYPE OF CARS DOES MyChoize OFFER?

We offer hatch backs / Sedan / SUVs / MUVs / Luxury Cars (Refer website for further details)

WHAT DO I NEED TO CHECK BEFORE I TAKE THE CAR ON SELF DRIVE?

We would advise you to physically inspect the car and sign the checklist.

DOES THE VEHICLE HAVE MANUAL OR AUTOMATIC TRANSMISSION?

You may check the vehicle's specifications for these details at the time of booking.

WHAT ARE THE AMENITIES YOU PROVIDE WITH YOUR CAR?

All cars are equipped with manufacturer’s standard car accessories. ORIX/MyChoize provides Tissue Paper, Fire Extinguisher, Torch, Medical Kit.

WHAT IS THE MINIMUM TIME ONE CAN RENT THE CAR FOR?

You can hire it for a minimum of 24 hour.

DO YOU HAVE A KILOMETRE LIMIT?

Kilometre allowance is dependent on the package chosen at the time of making the booking. Under 120 km package, maximum kilometre allowance is 120 km any usage beyond which will be chargeable on a per kilometre use basis. If you choose the ‘Unlimited KMs’ package, there will be no limit on the kilometres you can drive during the tenure of the rental.

FOR A 120 KILOMETRE PACKAGE, HOW WILL I PAY FOR ANY ADDITIONAL KILOMETRES DRIVEN?

The additional kilometre usage charges will be deducted from your security deposit.

WHAT IS THE SPEED LIMIT FOR DRIVING AN ORIX CAR?

ORIX allows its customers to drive the car up to a maximum speed of 120 km/hr. However, it is 80 km/hr. in few cities where some cars might be equipped with speed governors as per government directives. MyChoize advises you to follow local speed limits. Government fine for driving the vehicle at a speed above the local speed limit is payable by the customers.

WHO PAYS FOR THE FUEL?

ORIX offers the cars with a full tank and accepts it back with a full tank. But in case fueling is done by ORIX, a 10% re-fueling charge will be levied on the total re-fueling cost . The charges for re-fueling along with service charge shall be deducted from the Security Deposit.

WHO PAYS FOR PARKING/TOLL/STATE TAX?

The User of the Car Rental pays for the parking/toll and taxes.

CAN I GET A CAR AT ANY LOCATION I DESIRE?

Yes, You may opt for doorstep pickup/drop off at the time of making the booking at an additional charge of Rs 300/- each for pickup and drop off. However, doorstep pickup/drop off service will not be available between 23:00 hours to 6:30 hours.

IS SMOKING ALLOWED IN CAR?

Smoking is strictly not allowed in MyChoize car

DO I NEED TO CLEAN THE CAR?

Unclean cars will attract cleaning charge of INR 750 for a minor cleaning & a charge of INR 1250 for a major cleaning as penalty.

WHAT ABOUT ANY BELONGINGS LEFT IN THE CAR AT THE TIME OF HANDOVER?

MyChoize does not take the responsibility for any of your belongings. However, we suggest you to contact our call center and we will try our best to help you.

WHAT ARE THE IMPORTANT DOCUMENTS I HAVE TO CARRY WHEN I HAVE TO DRIVE ACROSS STATE BORDER?

You will need to carry your driving license, Car registration documents, Self-Drive License, All India Permit, Car fitness certificate, Insurance Copy, and PUC (Pollution under Control Certificate).

DOES MyChoize PROVIDE ROAD SIDE ASSISTANCE?

Yes, Mychoize does provide road side assistance in case of an accident or if the vehicle breaks down. You can call us on our helpline number +91 95 1234 1234, and we would arrange for road side assistance

WHAT HAPPENS IN CASE OF AN ACCIDENT?

1. MyChoize requests you to immediately notify us (within 4 hours) by calling on our helpline number +91 95 1234 1234 or by sending us an email on selfdrive@orixindia.com. We will coordinate accordingly with our road-side assistance provider.

2.Please file an FIR at the nearest police station. Do not leave the scene of the accident until proper support has arrived. You may be required to sign several formality documents associated with the accident.

WHAT HAPPENS IN CASE OF A BREAK DOWN?

MyChoize requests you to immediately notify us (within 4 hours) by calling on our helpline number +91 95 1234 1234 or by sending us an email on selfdrive@orixindia.com. Our 24X7 experienced technical team will assist you in case of break down and provide a replacement, if need.

WHAT IS THE REPLACEMENT CAR POLICY?

Replacement car offer is available only for Subscription service. The replacement will be available only in the city of hire till the time the original car is at the garage/workshop. The replacement car will be offered in the same category of car that is hired, only in case of breakdown due to mechanical / electrical failure and/or scheduled service.

No replacement car will be offered for major/minor accidents or cases arising due to hirer’s negligence.

The replacement will be offered basis availability of the cars. ORIX reserves the right to deny replacement in case of non-availability of car in the same category.

Periodic maintenance is included in the car rental. However, replacement of clutch assembly, tyres, any missing/broken items unless declared at the time of handover is not covered.

Intentional damages/abuse to car will result into forfeiting of entire security deposit and rental advance, along with foreclosing of the subscription and repossessing of the car with immediate effect.

WHAT HAPPENS IN CASE OF A DAMAGE?

Damage cost up to INR 6,000/- is to be paid by Hirer, and it will be deducted from the security deposit. In case damage is more than INR 6,000, an insurance claim will be filed; the amount of depreciation and parts which are not covered under insurance will be borne by the Hirer. In case the customer is found violating the terms & conditions of ORIX, then the maximum cap of INR 6000 will not be applicable The assessment of damage made by ORIX will be final.

WHAT HAPPENS IN CASE IF THE CAR IS STOLEN?

1.An FIR needs to be registered immediately (within 4 hours) & the same needs to be informed to us by email at selfdrive@orixindia.com.

2.In case of theft /total loss of the Vehicle during the Hire Period, the Hirer shall be liable to bear the damages as specified in the Agreement. The Security Deposit paid by the Hirer shall be adjusted against such loss and/or damage. Any theft in the Vehicle with respect to Vehicle parts and/or accessories shall be charged as per the Schedule of charges.

WHAT HAPPENS IN CASE THE CAR DAMAGE IS DUE TO NEGLIGENCE?

The Hirer shall be liable to pay charges as stipulated in the Schedule of Charges mentioned as part of the Agreement.

WHAT IS THE INSURANCE COVER?

Damage costs up to INR 6,000/- is to be paid by Hirer. In case the damage is more than INR 6,000, an insurance claim will be filed. The amount of depreciation and parts which are not covered under insurance will be borne by the Hirer.

In case the customer is found to violate the ORIX terms & conditions then the maximum cap of INR 6000 will not be applicable. The assessment of damage made by ORIX will be final.

WHAT MODE OF PAYMENTS ARE ACCEPTED?

ORIX accepts payments by credit cards (visa/master card), and net banking. All rental payments are made in advance through our website or mobile app. However, the Security Deposit should be paid before taking delivery of the car. We do not accept cash.

ARE THERE ANY TAXES ON THE RENTAL AMOUNT?

Yes, GST will be applicable as per the state laws.

ARE THERE ANY TAXES ON THE INCIDENTAL CHARGES ?

Any incidental charges to main services will be included in the value of taxable supply for the purpose of charge of GST. Toll, Parking, Challans etc. are incidental charges to the main activity of rent a cab and therefore it is chargeable to GST.

Extract from The Central Goods and Services Tax Act, Section 15 for reference. Value of taxable supply

15.

(1) The value of a supply of goods or services or both shall be the transaction value, which is the price actually paid or payable for the said supply of goods or services or both where the supplier and the recipient of the supply are not related and the price is the sole consideration for the supply.

(2) The value of supply shall include___ (c) incidental expenses, including commission and packing, charged by the supplier to the recipient of a supply and any amount charged for anything done by the supplier in respect of the supply of goods or services or both at the time of: or before delivery of goods or supply of services

IS SECURITY DEPOSIT DIFFERENT FOR DIFFERENT CAR MODEL?

No, the security deposit will remain as INR 6000 for all car types.

HOW WILL YOU REFUND MY SECURITY DEPOSIT?

We will refund your Security Deposit to the source of payment, which may be your credit card or bank, whichever you used at the time of booking.

WHEN WILL I GET MY REFUND BACK?

We process your refund request on the same working day when you return the car. It usually takes 7-10 working days for your bank to credit the same into your account.

WILL I GET A PHYSICAL BILL?

The copy of the invoice will be mailed to you on your registered e-mail ID.

SCHEDULE OF CHARGES
SR.NO. NON-COMPLIANCE CHARGES
1 Driving at a speed above the maximum speed of 80 km/hr. 1st Instance >= 80 km/hr. - INR 2500 + GOVT. fines (if any) plus expulsion from MYCHOIZE if it happens again in the next booking

2nd Instance >= 80km/hr. - INR 2500 + GOVT. fines (if any) plus expulsion from MYCHOIZE
>= 80 km/hr. - INR 2500 + GOVT. fines (if any) plus expulsion from MYCHOIZE
2 Traffic violation INR 1000 in addition to the actual fine charged due to traffic violation will be charged from the User
3 Car spare part changed The User will be charged a penalty of INR 5000 over and above the cost of spare part.
4 Tyre misuse In case of any tyre damages resulting from driving in bad terrain and continued driving in case of tyre puncture, customers will be charged for the cost of tyre on actuals
5 Performing any unauthorized activity such as carrying arms and ammunition, any intoxication, commercial activity INR 5000 will be charged as penalty .The user will be held liable for any legal action arising out of these activities
6 External branding INR 5000 will be charged as penalty. Any expenses arising out of repair cost or such damages will be charged to the User along with the penalty
7 Tampering with the devices such as GPS etc. INR 5000 plus the actual cost of the repair or the fitment will be charged from the User.
8 Failure to return the car at the scheduled location You will be charged INR 1500 plus the full hourly rate and the late fees until the vehicle is returned to the correct location.
9 In case the vehicle is dropped outside city limits of the pickup location Actual cost for transporting the car to the correct location plus INR 1500 plus the full hourly rate and the late fees until the vehicle is returned to the correct location.
10 Delay in returning of car beyond the scheduled time Please refer to clause IV (5)
11 Extension of car usage beyond the scheduled time Please refer to clause IV (5)
12 Loss of car accessories such as [Baby seat, Tablet etc.] INR 5000 or actual cost of the accessory.
13 Unclean Car or littering /dirtying the car Unclean cars will attract cleaning charge of Rs. 750/- for a minor cleaning & a charge of Rs. 1250/- for a major cleaning as penalty.
14 Causing any damage to the car The User will be obligated to pay the repair cost and the standard insurance deductible along with any losses. In the event the user is found to violate ORIX T & C
15 Failure to return car keys A fine of Rs. 2500/- will be charged plus replacement cost incurred will be charged to the User
16 Failure to return the original car documents A fine of INR 10,000 will be charged along with the actual charges incurred for re-documentation.
17 Incorrect KYC documents produced at the time of picking up the car. For Daily Rentals: 1 day rental will be charged For Daily Rental: In case of subscription Rs. 4000/- will be charged.
18 The User does not turn up to pick up the car/No Show For Daily Rentals: 1 day rental will be charged For Daily rental Entire contracted Hire Charges for the trip shall be charged.
For Subscription bookings, one day rental along with security deposit will be forfeited as a penalty.
19 Driving under the influence of alcohol or drugs or is suffering from any disease or disability, which may cause his / her driving ability or which is likely to cause a source of danger to the public and/or to the Vehicle. Complete Security Deposit will be forfeited over and above the actual damage, cost and loss incurred.
20 Any intentional damage such as continuing to drive after accident or under extreme conditions or rash driving etc. Complete Security Deposit will be forfeited over and above the actual damage cost incurred.
21 The User not driving himself Complete Security Deposit will be forfeited over and above the actual damage cost if incurred.
22 Cancellation Please refer clause III (14)
23 Fuel We offer the cars with fuel in tank and accept it back with the same quantity of fuel in tank as provided to the Hirer at the time of handing over the possession of the Vehicle. However, in case the quantity of fuel at the time of returning the Vehicle to ORIX is less than the fuel level at time of rental start date and time, a 10% refuelling charge will be levied over and above the differential refuelling cost. The charges for differential refuelling along with service charge shall be deducted from the Security Deposit.
24 Carrying number of persons (excluding the driver) exceeding the permissible number as specified in Motor Vehicle Act, 1988 and Rules framed thereunder (the Act) Rs. 5000/- will be charged as penalty .The user will be held liable for any legal action arising out of these activities
25 If ferrying passengers or any goods for consideration or reward whether expressed or implied. Rs. 5000/- will be charged as penalty .The user will be held liable for any legal action arising out of these activities
26 Carrying pets or any type of animals A charge of Rs.1250/- will be levied as penalty
27 Pick up & Drop facility of Car The pick up or drop facility will be charged starting from Rs. 300/- for pick up and INR 300 for drop.
28 Extra Chauffeur charges in case of a S/D car is taken with a chauffeur Rs. 100/- per hour with a minimum billing of 8 hrs.
29 Smoking Rs. 1000/- + applicable damages to vehicle interiors

DAMAGE CHARGES :

SR.NO. VARIANT DETAILS
A Maruti Alto,Mahindra E20, Tata Nano, Ford figo,Hyundai I 10 Grand, Maruti Swift
B Vento, Sunny, City, Amaze, Polo, I 20, Etios , Ciaz , Jazz, Aspire , Baleno, Kuv 100,Dzire
C Ecosport, Duster, S Cross, Creta , Brezza, Kick, Xuv 300,Venue, TUV 300, Kia, Nexon,Ertiga
D XUV 500, Innova Crysta, Jeep,Corolla Altis, Accord,Hexa, Marazzo,Scorpio
E Endeavour, Fortuner, Harrier
SR.NO. PANEL NAME A B C D E
1 Front bumper 2500 2500 3000 4000 4500
2 Bonnet Hood 2500 2500 3000 3500 5000
3 Fender 2500 2500 3000 3500 5000
4 Door 2500 2500 3000 3500 5000
5 Quarter Panel 2500 2500 3000 3500 5000
6 Boot Lid 2500 2500 3000 3500 5000
7 Rear Bumper 2500 2500 3000 3500 5000
8 Roof 2500 2500 3500 4000 5000
9 Rear View Mirror 2500 2500 3500 4000 5000
10 Running Board 2500 2500 3000 3500 4500
11 A Pillar 1500 1500 1500 1500 2000
12 Wheel Caps 1500 1500 2000 2000 3500
13 Tails Lamp 3500 3500 4000 4500 11000
14 Fog Lamp 2000 2000 3000 4000 11000
15 Number Plate 1000 1000 1000 1000 1000
16 Roof Mirror 1500 1500 2500 3500 6000
17 Sunvisor Roof 1000 1000 2000 2500 3500
18 Seat Cover 2000 2000 2500 4500 4500
19 Foot Mat 1200 1200 1500 2500 4000
20 Tool Kit Box 2500 2500 4000 4500 8000
21 Door Sticker 1000 1000 1000 1000 1000
22 Head Light 3500 3500 4000 4500 10000
23 Music System*( Repair Cost ) 1000 1000 1000 1000 1000
24 Head Rest / Arm Rest 2000 2000 3000 4000 6000
SR.NO. REMOVE AND FIT SCHEDULE A B C D E
1 Rear View Mirror 500 500 1000 1000 1500
2 Front Windshield 2500 3000 3500 4500 6000
3 Rear Windshield 2500 3000 3500 4500 6000

OUR SAFETY PARTENRS