You can access our website and provide the requested information along with your credit card details. You can also register yourself on our (Website/Mobile App) It is mandatory to update your documents (valid driving license, address proof, credit card details/payment details) for making a reservation or at the time of registration.

You will need to fill your name, mobile number , valid email address , a valid drivg license ( case you are drivg and if vehicle is to be driven by some other person than his / her drivg license) and credit card details ( case you are usg your credit card for makg payment. case the payment is to be made through someone else’s card than details of that credit card holder)

Yes, but you need to be present with the required documents to pick up the car at the mentioned pickup location.

Only the person whose KYC documents along with driving license are submitted while making the reservation can drive the vehicle.

The Minimum Booking charge is for a period of 6 hour.

If you want to take the car early, please reschedule your booking. Car is subject to availability.

A minimum of 4 hrs in advance again depending on the availability of the car.

Request your modification/extension details a minimum of 4 hrs prior to return time by email on selfdrive@orixindia.com you can also call us on our helpline number- 95 1234 1234. The extension is possible subject to availability. In case of non-availability a charge of INR 300 over and above the per hour rate (as per your car type) will be charged as extension charges.

A charge of INR 300 over and above the per hour rate (as per your car type) for every hour of delay will be charged as delay charges.

Regret, as we do not offer any discounts for early return

Please send us your cancellation details by email on selfdrive@orixindia.com You can also call us on our helpline number- 95 1234 1234.

For Daily rentals Before 24 hINR of the pick-up time: no charge, full refund Less than 24hrs to the pick-up time/No Show : 1 day rental will be charged Hourly No charge prior to 24 hINR of the pick-up time.

Between 6 hrs to 23.59 hrs -50% of the contracted Hire Charges for the trip shall be payable / charged. If the booking is cancelled less than 6 hours before scheduled pick up time or on or after the scheduled pick up time, it will be treated as No Show and entire contracted Hire Charges for the trip shall be payable / charged

Please call our helpline number 95 1234 1234 and we will assist you.

Our cars have an ALL India Permit, so you can drive anywhere in India.(Please avoid bad terrains and terrorism-affected areas)

1. You must bring the vehicle back to the same place you picked it up from. In case you drop off the car to any other location within the same city of pickup then you will be charged INR 1500, plus the full hourly rate and the late fees until the vehicle is returned to the correct location.

2. In case the vehicle is dropped outside city limits of the pickup location, the actual cost for transporting the car to the correct location will be charged along with INR 1500, plus the full hourly rate and the late fees until the vehicle is returned to the correct location.

You can Pick/Drop our cars anytime between 6:30 AM to 23:00 PM. We are Non-operational between 23.00 hrs to 06.30 hrs

Some of our guests might be allergic to pets and hence pets will not be allowed in caINR A charge of INR 750 will be levied as penalty.

You will need to return the car with a full tank. ORIX executive will help you complete the post usage checklist and complete the payment process.

Your booking starts from the date and start time entered by you while making your reservation. In case of home delivery or pick up the time and kms start from our garage back to our garage

We offer hatch backs /Sedan / SUVs /MUVs /Luxury Cars (Refer website for further details)

We would advise you to physically inspect the car and sign the checklist.

Currently the Ciaz and Scorpio only have automatic transmission, rest all are manual transmission.

All cars will be equipped with manufacturer’s standard in car accessories. ORIX provides Tissue Paper, Fire Extinguisher, Mobile Charger, Torch, Medical Kit.

You can hire it for a minimum of 6 hour.

No, our rental comes with unlimited mileages.

ORIX allows its guest to drive the car up to a maximum speed of 120 km/hr. driving at a speed above the maximum speed limit, a fine of INR 500 will be charged on first violation. INR 1000 on second violation, the agreement will be terminated on third violation

ORIX offers the cars with a full tank and accepts it back with a full tank. But in case of fuelling being done by ORIX, a 10% refuelling charge will be levied on the total refuelling cost . The charges for refuelling along with service charge shall be deducted from the Security Deposit.

The User pays for the parking/toll and taxes.

Yes. The pick up or drop facility will be charged starting from INR 300 per trip within the city of pickup.

Smoking is strictly not allowed in ORIX car

Unclean cars will attract cleaning charge of INR 750. We recommend continuous cleaning of car for your hygiene & comfort.

ORIX does not take the responsibility for any of your belongings. However we suggest you call our call center and we will try our best to help you

You will need to carry your driving license along with the original car’s Registration book, Self-Drive License, All India Permit, Car fitness certificate, Insurance Copy, PUC.

Yes. ORIX does provide road side assistance in case of an accident/vehicle breaks down. You can call us on our helpline number 95 1234 1234 and we would arrange for road side assistance

1.ORIX requests you to immediately notify us (within 4 hours) by calling on our helpline number 09512341234 or by sending us an email on selfdrive@orixindia.com we will coordinate accordingly with our road-side assistance provider.

2.Please file an FIR at the nearest police station. Do not leave the scene of the accident until proper support has arrived. You may be required to sign several formality documents associated with the accident.

ORIX requests you to immediately notify us (within 4 hours) by calling on our helpline number 09512341234 or by sending us an email. Our 24 *7 experienced technical team will assist you in case of break down and provide a replacement if need be.

Damage cost up to INR 6,000/- is to be paid by Hirer. In case damage is over INR 6,000, insurance claim will be filed and depreciation amount & parts which are not covered under insurance will be borne by the Hirer. In the event the customer is found to violate the ORIX terms & conditions then the maximum cap of INR 6000 will not be applicable The assessment of damage made by ORIX will be final.

1.An FIR needs to be registered immediately (within 4 hours) & the same needs to be informed to us by email at selfdrive@orixindia.com

2.In case of theft / total loss of the Vehicle during Hire Period, the Hirer shall be liable to bear damages as specified in the Agreement. The Security Deposit paid by the Hirer shall be adjusted against such loss and/or damage. Any theft in the Vehicle with respect to Vehicle parts and/or accessories shall be charged as per the Schedule of charges.

The Hirer shall be liable to pay charges as stipulated in the Schedule of Charges mentioned as part of the Agreement.

WHAT IS THE INSURANCE COVER?

Damage cost up to INR 6,000/- is to be paid by Hirer. In case damage is over INR 6,000, insurance claim will be filed and depreciation amount & parts which are not covered under insurance will be borne by the Hirer.

In the event the customer is found to violate the ORIX terms & conditions then the maximum cap of INR 6000 will not be applicable The assessment of damage made by ORIX will be final

ORIX accepts payments by credit cards, mobile wallets and net banking. All rental payments are made in advance through our website or mobile app, the Security Deposit however should be paid before taking delivery of the car. We do not accept cash.

Yes, VAT will be applicable as per the state laws.

No, the security deposit will remain as INR 6000 for all car types.

We will refund your Security Deposit to your credit card /bank, based on your mode of payment.

We process your refund request on the same working day that you return the car. It usually takes 7-10 working days for your bank to credit the same into your account.

The invoice copy will be mailed to you on your registered e-mail id