FAQ's

You can access our website and provide the requested information along with your credit card details. You can also register yourself on our Website/Mobile App. It is mandatory to update your documents (valid driving license, PAN, address proof, and credit card details/payment details) to make a reservation or at the time of registration.

You will need to enter:

• your name
• mobile number
• valid email address
• a valid driving license, in case you are driving. I If vehicle is to be driven by some other person, then his/her driving license is required.
• PAN
• Address proof – Aadhar, utility bill, passport etc.
• Your credit card details in case you are using your credit card for making the payment. If someone else is making the payment, enter the details of the credit card holder.

Yes, but you need to be present with the required documents to pick up the car at the mentioned pickup location.

Only the person whose KYC documents along with driving license are submitted while making the reservation can drive the vehicle.

The Minimum Booking charge is for a period of 24 hour.

If you want to take the car early, please reschedule your booking. The car is subject to availability.

You can book the car minimum 4 hours in advance, depending on the availability of the car.

Any booking modification requests have to be request for a minimum of 4 hours prior to the rental start time. Requests pertaining to car type and rental start & end times will be serviced subject to availability. Request for switching between 120 Kilometre and Unlimited Kilometre packages will not be entertained once the rental has commenced.

Extension requests have to be made along with the extension details, a minimum of 4 hours prior to the return time by email on selfdrive@orixindia.com. You can also call us on our helpline number- +91 95 1234 1234. The extension is possible subject to availability of the vehicle. In case of non-availability of the car, a charge of INR 300 over and above the hourly rate (as per your car type) will be charged as extension/modification charges.

In case of Subscription, the extension for the subsequent month (if applicable) has to be informed in written to email ID selfdrive@orixindia.com at least 7 days in advance before the expiry of Subscription. In case Hirer fails to do so, we will consider the extension as a new booking/subscription

A charge of INR 300 over and above the hourly rate (as per your car type) for every hour of delay will be charged as delay charges.

We regret to say that but we do not offer any discounts for early return of the Car Rental.

The Hirer can cancel the booking by logging into his/her MyChoize account through the MyChoize website/mobile application. The Hirer may send in the details of the booking he/she is willing to cancel by email on selfdrive@orixindia.com or call us on +91 95 1234 1234.

For daily rentals i.e. rental period of more than 24 hours: If the booking is cancelled more than or equal to 24 hours prior to the scheduled pick up time, a transaction processing fees of Rs. 350/- will be levied; If the booking is cancelled less than 24 hours prior to the scheduled pickup time, cancellation charges levied will be the first days’ rental less discount proportioned across the entire rental duration.

For hourly rentals ie. rental period of less than 24 hours: If the booking is cancelled more than or equal to 24 hours prior to the scheduled pick up time, a transaction processing fees of Rs.350/- will be levied. If the booking is cancelled less than 24 hours prior to the scheduled pick up time, the entire rental amount will be forfeited.

For Subscription bookings, if the booking is cancelled before 24 hours of trip start time, transaction fees of INR 600 will be deducted. If the booking is cancelled within 24 hours of trip start time then INR 4000 will be charged as cancellation fees.

If the Hirer, wishes to cancel the Subscription post the trip start time, the entire Security Deposit will be forfeited. In addition to this, pro-rated rental for the period of utilization will be charged.

GST@ 28% will be applicable on all of the above mentioned cancellation charges.

In case the hirer fails to pick up the car as per the scheduled rental start time without informing the MyChoize team about the same, the incident will be treated as a No-Show resulting in the forfeiture of the rental charges and the security deposit will be refunded.

The cancellation charges will be adjusted from the rental charges and the security deposit paid by the hirer. The remaining of the total amount paid shall be refunded post necessary adjustments within 7-10-working days after cancellation of the booking.

Please call our helpline number 95 1234 1234 and we will assist you.

Our cars have an ALL India Permit, so you can drive anywhere in India. (Please avoid bad terrains and terrorism-affected areas)

1. You must bring the vehicle back to the same place you picked it up from. In case you drop off the car to any other location within the same city of pickup, and you had not mentioned the location beforehand while booking the car, then you will be charged INR 1500, plus the complete hourly rate and the late fees until the vehicle is returned to the correct location.

2. In case the vehicle is dropped outside city limits of the pickup location, the actual cost for transporting the car to the correct location will be charged along with INR 1500, plus the complete hourly rate and the late fees until the vehicle is returned to the correct location.

You may book the vehicle at any time of the day either through the website or our contact center. You can pick up/drop off the vehicle at any time from one of our own/virtual locations. However, we do not provide destination pickup/drop off between 23:00 hours to 06:30 hours.

Some of our guests might be allergic to pets and hence pets will not be allowed in the car. A charge of INR 750 will be levied as penalty if you bring the pets in the car.

You will need to return the car with a full tank. ORIX executive will help you complete the post usage checklist and complete the payment process.

The booking start time will be the same as selected by you at the time of making the booking.

In case of 120 km package, the kilometre count shall begin from your point of car pickup and ends at your point of car drop off. That is, the actual km driven by you will be considered for the usage calculation.

We offer hatch backs / Sedan / SUVs / MUVs / Luxury Cars (Refer website for further details)

We would advise you to physically inspect the car and sign the checklist.

You may check the vehicle's specifications for these details at the time of booking.

All cars may be equipped with manufacturer’s standard car accessories.

You can hire it for a minimum of 24 hour.

Kilometre allowance is dependent on the package chosen at the time of making the booking. Under 120 km package, maximum kilometre allowance is 120 km any usage beyond which will be chargeable on a per kilometre use basis. If you choose the ‘Unlimited KMs’ package, there will be no limit on the kilometres you can drive during the tenure of the rental.

The additional kilometre usage charges will be deducted from your security deposit.

ORIX allows its customers to drive the car up to a maximum speed of 120 km/hr. However, it is 80 km/hr. in few cities where some cars might be equipped with speed governors as per government directives. MyChoize advises you to follow local speed limits. Government fine for driving the vehicle at a speed above the local speed limit is payable by the customers.

The Vehicle will be provided to the Hirer with fuel in tank. The Hirer shall verify and confirm the same at the time of taking possession of Vehicle before commencement of the Hire Period. The Hirer shall return the Vehicle with same quantity of fuel in tank. However, in case the quantity of fuel at the time of returning the vehicle to ORIX is less than the fuel level at the time of rental start date and time, a 10% refueling charge will be levied over and above the differential refueling cost along with service charge shall be deducted from the Security Deposit (SD)and/or any other credit balance or funds of the Hirer with ORIX or any person. In the event SD is exhausted, hirer shall pay the differential dues to ORIX through an additional payment link which ORIX will share with the Hirer. The decision of ORIX in this regard shall be final in determining the number of litres required to fill the fuel tank.

The User of the Car Rental pays for the parking/toll and taxes.

Yes, You may opt for doorstep pickup/drop off at the time of making the booking at an additional charge of Rs 300/- each for pickup and drop off. However, doorstep pickup/drop off service will not be available between 23:00 hours to 6:30 hours.

Smoking is strictly not allowed in MyChoize car

Unclean cars will attract cleaning charge of INR 750 for a minor cleaning & a charge of INR 1250 for a major cleaning as penalty.

MyChoize does not take the responsibility for any of your belongings. However, we suggest you to contact our call center and we will try our best to help you.

You will need to carry your driving license, Car registration documents, Self-Drive License, All India Permit, Car fitness certificate, Insurance Copy, and PUC (Pollution under Control Certificate).

Yes, Mychoize does provide road side assistance in case of an accident or if the vehicle breaks down. You can call us on our helpline number +91 95 1234 1234, and we would arrange for road side assistance

1. MyChoize requests you to immediately notify us (within 4 hours) by calling on our helpline number +91 95 1234 1234 or by sending us an email on selfdrive@orixindia.com. We will coordinate accordingly with our road-side assistance provider.

2.Please file an FIR at the nearest police station. Do not leave the scene of the accident until proper support has arrived. You may be required to sign several formality documents associated with the accident.

MyChoize requests you to immediately notify us (within 4 hours) by calling on our helpline number +91 95 1234 1234 or by sending us an email on selfdrive@orixindia.com. Our 24X7 experienced technical team will assist you in case of break down and provide a replacement, if need.

Replacement car offer is available only for Subscription service. The replacement will be available only in the city of hire till the time the original car is at the garage/workshop. The replacement car will be offered in the same category of car that is hired, only in case of breakdown due to mechanical / electrical failure and/or scheduled service.

No replacement car will be offered for major/minor accidents or cases arising due to hirer’s negligence.

The replacement will be offered basis availability of the cars. ORIX reserves the right to deny replacement in case of non-availability of car in the same category.

Periodic maintenance is included in the car rental. However, replacement of clutch assembly, tyres, any missing/broken items unless declared at the time of handover is not covered.

Intentional damages/abuse to car will result into forfeiting of entire security deposit and rental advance, along with foreclosing of the subscription and repossessing of the car with immediate effect.

Damage cost up to INR 6,000/- is to be paid by Hirer, and it will be deducted from the security deposit. In case damage is more than INR 6,000, an insurance claim will be filed; the amount of depreciation and parts which are not covered under insurance will be borne by the Hirer. In case the customer is found violating the terms & conditions of ORIX, then the maximum cap of INR 6000 will not be applicable The assessment of damage made by ORIX will be final.

1.An FIR needs to be registered immediately (within 4 hours) & the same needs to be informed to us by email at selfdrive@orixindia.com.

2.In case of theft /total loss of the Vehicle during the Hire Period, the Hirer shall be liable to bear the damages as specified in the Agreement. The Security Deposit paid by the Hirer shall be adjusted against such loss and/or damage. Any theft in the Vehicle with respect to Vehicle parts and/or accessories shall be charged as per the Schedule of charges.

The Hirer shall be liable to pay charges as stipulated in the Schedule of Charges mentioned as part of the Agreement.

WHAT IS THE INSURANCE COVER?

Damage costs up to INR 6,000/- is to be paid by Hirer. In case the damage is more than INR 6,000, an insurance claim will be filed. The amount of depreciation and parts which are not covered under insurance will be borne by the Hirer.

In case the customer is found to violate the ORIX terms & conditions then the maximum cap of INR 6000 will not be applicable. The assessment of damage made by ORIX will be final.

ORIX accepts payments by credit cards (visa/master card), and net banking. All rental payments are made in advance through our website or mobile app. However, the Security Deposit should be paid before taking delivery of the car. We do not accept cash.

Yes, GST will be applicable as per the state laws.

Any incidental charges to main services will be included in the value of taxable supply for the purpose of charge of GST. Toll, Parking, Challans etc. are incidental charges to the main activity of rent a cab and therefore it is chargeable to GST.

Extract from The Central Goods and Services Tax Act, Section 15 for reference. Value of taxable supply

(1) The value of a supply of goods or services or both shall be the transaction value, which is the price actually paid or payable for the said supply of goods or services or both where the supplier and the recipient of the supply are not related and the price is the sole consideration for the supply.

(2) The value of supply shall include___ (c) incidental expenses, including commission and packing, charged by the supplier to the recipient of a supply and any amount charged for anything done by the supplier in respect of the supply of goods or services or both at the time of: or before delivery of goods or supply of services

Security deposit is INR 6000 for Monthly Subscriptions, for daily rentals it is INR 3000. It does not change with car type.

We will refund your Security Deposit to the source of payment, which may be your credit card or bank, whichever you used at the time of booking.

We process your refund request on the same working day when you return the car. It usually takes 7-10 working days for your bank to credit the same into your account.

The copy of the invoice will be mailed to you on your registered e-mail ID.